Here is your chance to join the hottest team in Racing with a new role in its Melbourne Office.
Prism has taken the racing industry by storm with its innovative racing management platform helping stables, studs and syndicators better manage their operations as well as raise the bar for communications, finance, billing, horse and owner management.
With a focus on innovation and helping its clients be better, Prism prides itself on its industry leading customer service levels and is looking for an equally committed person to add to it’s Support team to help manage its rapid growth.
Prism Pay is looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a wide range of tasks such as maintaining ongoing customer relationships, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximise value, and ensure a successful Prism experience for all clients.
SKILLS AND REQUIREMENTS
HOW TO APPLY
So if you are keen to make a change for the better and prepared to work with clients of all sizes, from some of the countries biggest Studs and Racing stables right down to some of its smallest but equally valued, then send a cover letter and CV to Andre Barber at firstname.lastname@example.org.
Note that some afterhours and weekend work may be required as would some interstate and international travel.
Applications will be treated in the strictest confidence and close 5pm Monday 17 June.