Join the hottest team in Racing as Client Success Manager

Here is your chance to join the hottest team in Racing with a new role in its Melbourne Office.

Prism has taken the racing industry by storm with its innovative racing management platform helping stables, studs and syndicators better manage their operations as well as raise the bar for communications, finance, billing, horse and owner management.

With a focus on innovation and helping its clients be better, Prism prides itself on its industry leading customer service levels and is looking for an equally committed person to add to it’s  Support team to help manage its rapid growth.

JOB DESCRIPTION

Prism Pay is looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a wide range of tasks such as maintaining ongoing customer relationships, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximise value, and ensure a successful Prism experience for all clients.

RESPONSIBILITIES

• Develop and manage client portfolios/projects
• Hold product demonstrations for customers both in person and remotely
• Improve client onboarding processes
• Manage Knowledgebase and other Support materials
• Mediate between clients and the organization
• Work with the development team to manage new enhancement requests and technology roadmap
• Handle and resolve customer requests and complaints
• Provide support and guidance in software usage
• Aid in product design and product development

SKILLS AND REQUIREMENTS

• Minimum of 2 year’s experience in similar role
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software
• Knowledge of customer success processes
• Experience in document creation and management
• Patient and active listener
• Passion for service

HOW TO APPLY

So if you are keen to make a change for the better and prepared to work with clients of all sizes, from some of the countries biggest Studs and Racing stables right down to some of its smallest but equally valued, then send a cover letter and CV to Andre Barber at andre@prism.horse.

Note that some afterhours and weekend work may be required as would some interstate and international travel.

Applications will be treated in the strictest confidence and close 5pm Monday 17 June.