Ardex Technology is a comprehensive and innovative supplier of Cloud and on-premise
Software Solutions. Ardex Technology builds proven software solutions to help equine industry participants manage their operations.
THE ROLE
Located in Sydney the role is responsible for two key areas, interfacing with customers and managing the support function which assists clients resolve problems.
CUSTOMER ACCOUNT MANAGEMENT
- Maintain and building relationships with key clients and decision makers (existing and new customers).
- Manage and optimise the overall customer experience.
- Understand and identify Ardex’s solutions that address
customer's needs and lead efforts to sell such solutions.
CUSTOMER SUPPORT LEADERSHIP
- Guiding and assisting the customer support team in resolving issues practically and efficiently.
- Ensure that customer expectations are met and exceeded by managing and improving the process, developing, and implementing action plans and strategies.
ABOUT YOU
- A collaborative working style, able to build relationships, experience leading a team and supporting a strong winning team culture.
- Strategic thinker with experience in customer support and experience solving complex issues and problems with an interest in product and process innovation.
- An understanding of the Ardex suite of products, having been a user of the solution set is highly desirable.
- An understanding of the Thoroughbred industry is a strong positive.
For a more detailed conversation about this role, please contact Adam Bate at adam.bate@titanservices.com.au or on +61 414 678 254.
