Description
We are currently looking for:
- 1 Sales & Customer Success Manager in Sydney
- 1 Sales & Customer Success Manager in Melbourne
These are field-based roles, working directly with trainers, at the intersection of:
→ Sales
→ Customer success
→ Product usage in real conditions
You’ll be hands-on with our technology, close to the horses, and directly involved in delivering value to our users.
Our ambition is clear: build the best possible experience for trainers using data.
If you’re interested, or know someone relevant, feel free to reach out.
You are responsible for developing Arioneo in Australia by combining sales, customer success, and day-to-day support.
You work directly with trainers and their teams, ensuring both strong adoption of the product and an excellent user experience.
- Sales & business development
- Identify and engage new trainers and stables
- Conduct on-site demonstrations
- Manage the full sales cycle
- Increase the number of devices per client
- Customer Success & Trainer Experience
- Onboard new clients and ensure proper setup
- Build strong relationships with trainers and their teams
- Ensure the product is used effectively in daily training routines
- Drive renewals and long-term engagement
- Identify upsell opportunities
- Support & day-to-day operations
- Act as the first point of contact for client support
- Help resolve usage issues and coordinate with internal teams when needed
- Ensure a smooth and reliable experience for trainers
- Follow up proactively with clients
- Field presence
- Be regularly present on the ground (tracks, stables, trials)
- Represent Arioneo in the local racing ecosystem
5. Market feedback
- Share structured feedback from trainers to product and marketing teams
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