Customer Service Representative

Page Personnel
Published
June 30, 2020
Location
Wetherill Park
Category
Job Type
Country
Australia
Street Address
44 Village Drive
State
New South Wales

Description

Job Description

Your responsibilities will include:

  • Supporting the team by driving internal sale
  • Providing outstanding customer service for inbound and outbound customer transactions
  • Qualification of customer requirements and delivering relevant solution
  • Efficiency of follow up on all enquiries, quotations and sales order
  • Generation of new leads and potential client
  • Customer service and feedback in relation to Product and Service concerns, orders, technical information and warrant
  • Assist in the preparation and tracking of budget/forecastin
  • Liaise with stores, warehouse staff and service staff to ensure that customer service remains the priority
  • Communicate clearly to both internal and external stakeholders regarding any potential risks, delays or impacts on efficient delivery
  • Clearly record all transactions and communications with customers for future reference or follow up
  • Provide support to the wider sales team when required
  • Recording of all sales orders and picking requirements through internal records management

The Successful Applicant

To be considered for this position, applicants should have the following experience:

  • Ability to remain flexible by working through different teams and responsibilities
  • Experience with Navision is ideal but not essential
  • Intermediate computer skills on MS Office and databases
  • Ability to efficiently learn new products and services
  • Demonstrate excellent interpersonal and customer service skills
  • Strong analytical and problem-solving skills
  • High attention to detail
  • Well-developed time management skills, ensuring meeting deadlines and achieving targets
  • Ability to adapt to changing priorities and work under pressure

What's on Offer

  • Work close to home
  • On-site parking
  • Competitive hourly rate
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