Client Relations & Administration Coordinator

Full-Time | Pakenham

Stokes Racing is seeking a highly organised and client-focused Client Relations & Administration Coordinator to deliver exceptional owner communication, efficient administration and strong support across racing operations, sales and digital content.

This role suits someone who thrives in a fast-paced racing environment, enjoys working with people, and takes pride in delivering professional, timely updates.

Key Responsibilities

Owner Communication & Client Experience

• Provide regular updates on horse progress, racing plans and post-race summaries

• Coordinate phone, email, SMS and CRM communication

• Send videos, photos, trackwork reports and newsletters

• Manage owner attendance for race days, stable visits and events

• Maintain positive relationships and ensure prompt responses to owner enquiries

Administration & Racing Paperwork

• Manage inbox, phone calls and daily communication flow

• Prepare and lodge nominations, acceptances, gear changes, scratchings and stable returns

• Maintain accurate horse records, compliance documentation and PRISM data

• Process registrations, ownership transfers and syndicate documentation

• Coordinate scheduling, reminders and administrative support for trainers and stable staff

Sales, Raceday & General Stable Support

• Assist with sales preparation, catalogue notes, pedigrees and promotional materials

• Liaise with bloodstock agents and prospective owners

• Attend race meetings, represent the stable and host owners on course

• Help with logistics, transport coordination and race day content

Social Media & Digital Content

• Create and schedule content across social platforms

• Capture photos and videos of horses and stable activities

• Draft newsletters and assist with podcast planning/recording

• Manage engagement, inquiries and content calendars

Skills & Experience

• Strong verbal and written communication

• Excellent relationship-building skills with a customer-focused mindset

• Highly organised with strong attention to detail

• Experience with CRM systems and racing administration is advantageous

• Ability to manage deadlines in a fast-paced environment

• Digital content creation experience (social media, newsletters, photo/video)

• Racing industry knowledge beneficial but not essential

What We Offer

• Attractive salary for the right candidate

• Supportive, ambitious and professional team environment

• Opportunities for growth, development and involvement in major racing moments